What's your response time for Montgomery Village emergencies?+
For active leaks or storm damage, we prioritize Montgomery Village calls and typically have a crew on-site within a few hours. Standard inspections and estimates are usually scheduled within 24 to 48 hours, often sooner depending on our current route through Montgomery Village.
Do you provide free, upfront pricing before starting work?+
We give every Montgomery Village customer a detailed written estimate before any work begins. No hidden fees, no change-order surprises unless you ask us to add scope.
What licensing and insurance do you carry?+
Yes — Big Toms Roofing is fully licensed to perform Emergency Roof Repair in MD, and we carry both general liability and workers' compensation coverage. We're happy to provide documentation before you sign anything.
What emergency roofing services are available in Montgomery Village?+
Our emergency line is staffed around the clock. If water is actively coming in, call +1-855-469-0306 first — we'll get a tarp and temporary fix in place fast, then schedule the permanent repair.
Do you handle insurance paperwork?+
Yes — we document damage with detailed photos and can meet your adjuster on-site to walk through findings. Many Montgomery Village customers say this cuts weeks off their claim process.
What's the typical timeline for a replacement?+
Most residential replacements in Montgomery Village take one to three days depending on roof size, pitch, and material, weather permitting. We'll give you a specific timeline in writing as part of your estimate.
What roofing materials do you install?+
Our Montgomery Village crews are certified for major shingle manufacturers as well as metal roofing and commercial membrane systems — we'll help you choose based on budget, home style, and how long you plan to stay in the house.
Is your workmanship guaranteed?+
Yes — we back our labor with a written workmanship guarantee, and manufacturer-certified installations qualify for extended material warranties as well.
Can you inspect my roof before I buy or sell a home in Montgomery Village?+
Yes, we perform pre-purchase and pre-listing inspections throughout Montgomery Village with a written report and photos — useful for negotiations on either side of the transaction. Ask about current pricing when you call.
Do you serve areas outside Montgomery Village too?+
Beyond Montgomery Village, our crews regularly service the surrounding Montgomery Village, MD area. Call +1-855-469-0306 and we can confirm coverage for your specific address in seconds.
